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Frequently Asked Questions

Who is Business Services Connect?

We’re a nationwide collective of companies that build, own and operate our own high-speed, high-reliability business telecommunications networks right in your local markets – and beyond. Unlike resellers and brokers, we run the whole show: We manage everything from the physical connections to your locations to the service and support organizations that back up everything we do. We live and work in your area.

What is the purpose of this website?

Sometimes it’s confusing to figure out what telecom provider serves what market. So if you’re not sure which company to contact, we can help. This website provides a nationwide instant-locator tool that matches you up with companies in your markets. You take it from there.

Can’t I just call my provider directly?

Of course; that’s exactly why we’re here. But if you’re not sure who to call, or you need help identifying the right company for a new market, we’re here to help. We can also make sure your call or message gets to the right people within the company – the agents that specialize in helping businesses like yours stay connected.

Why are there different providers in varying areas?

Our partner companies represent the ultimate in local business connectivity. The territories they serve were originally established by local towns, counties, cities and sometimes state authorities. That’s why the company in one city may be different from the company in a neighboring area.

What makes Business Services Connect special?

Plenty. Over the past decade or so, our partner companies have emerged as fast-rising alternatives to legacy networking providers that limit you to one-size-fits-all services, expensive products and impersonal support. Our companies own their own networks, offer a wide range of telecommunications and IT services, maintain extensive localized service teams and help millions of businesses grow and thrive. We’re a welcome new choice in telecommunications for businesses ranging from solo entrepreneurs to multi-location enterprises.

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Terms of Use
Privacy Statement

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Terms of Use

Business Services Connect is a free information service designed to assist business owners and operators in identifying telecommunications providers that offer selected services in various geographic areas of the United States. This site makes no claims and assumes no responsibility pertaining to the comprehensiveness, accuracy, suitability or currency of information described herein. For detailed information about actual terms, uses and conditions of service or product offerings, please refer to information published by originating providers.

Privacy Statement

Privacy Policy

BusinessServicesConnect.com associated web sites (the "Website") is offered by sponsoring cable companies as listed on our home page (the "Cable Providers") and is powered by CTAM MSO Marketing Corp. ("we", "our" or "us"). This Privacy Policy discloses the privacy policy and security practices for this Website. We also work with third parties that provide services to you relating to search and discovery of cable service providers and other related services for the specific needs of business customers (the "Service Providers"). For California residents, see our Privacy Notice for California Residents. This Website is specifically designed for persons who are 18 years of age or older.

This Privacy Policy describes the types of information we collect from and about you, how we use and share your information, and your choices regarding your information. This Privacy Policy applies to the collection of information from visitors and users of our Website. Your use of our Website is subject to this Privacy Policy.

Information Collected About You

We collect information about you that is provided by you to us or a Cable Provider or Service Provider, such as your name, address, telephone numbers, e-mail addresses and other information that can identify you as a specific individual ("Information"). On those pages of the Website where Information is collected in order for you to purchase or request further information about a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested. We do not knowingly collect information from children under 18. We collect Information when you:

Become authorized to use the Website
Are searching for your commercial services provider
Purchase a product or service
Request further information regarding a product or service
Contact us

Links to Other Sites

This Website may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information, which may include, without limitation, when you leave our Website to complete surveys or click on advertisements that direct you to third party sites. This Privacy Policy applies only to information collected by this Website.

Cookies

We do not track or collect information about your visits to other Internet sites. Certain technical information is automatically collected about your computer each time you request a page during a visit to this Website. This information may include your IP address, operating system and Internet browser software (e.g., Safari, Firefox, or Internet Explorer). We assign you a 'cookie' (i.e., a tiny packet of identifying information passed between your browser and a Web site) each time you visit this site. You do not provide this information; it is collected automatically as a means for supporting your visit to this Website. This cookie does not contain any personally identifiable information. You can always choose to not receive a cookie file by enabling your browser to refuse cookies or prompt you before accepting a cookie. Please be aware that by refusing to accept a cookie you will not be able to make optimal use of this site. The information we collect and share through this technology is generally not personally identifiable.

Notifications and Promotions

Cable Providers and Service Providers that you select may use your e-mail address or telephone number to contact you in order to confirm or arrange service appointments, answer questions or provide requested information, or to resolve outstanding issues pertinent to the delivery of products or services ordered by you. Cable Providers and Service Providers may use your e-mail address or other contact information to send you notifications about new features, products, services, specials, service providers, promotions or other opportunities available through this site, or to confirm or improve customer service, and all collection of information through the Cable Provider or Service Provider is governed by their individual privacy policies.

Our Service Providers

It is our intention to maintain reputable Service Providers to offer users a variety of products and services available through the Website. All services and products throughout the Website are provided by third parties and are identified and described as such. When choosing to purchase products or services from any Service Provider, you must take into consideration that you will be transacting business directly with this Service Provider. The information provided by you and collected by a Service Provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person. Neither CTAM nor the Cable Providers are responsible for the quality of service rendered by Service Providers.

Opt In Policy/Sharing Your Information

We do not sell, share, or rent your Information to unaffiliated third parties.

Use of Your Information

Information collected on this site may be used to:

Facilitate your orders for services and products
Send notifications
Promote our service and other available services and products
Respond to your questions or suggestions
Improve the quality of the Website

Responses to Your Questions or Suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with using or accessing this Website.

Cable Providers and other Service Providers

When you use the Website to enter your Information, we deliver that Information to a Cable Provider serving your address or area. You will then be taken to the Cable Provider's site to review product and services offerings in your area. You may also be given quotes for services by certain Service Providers. Our Cable Providers and Service Providers will require certain personally identifiable information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. When you purchase a product or service, you are contracting directly with the applicable Cable Provider or Service Provider offering the purchased product or service and we do not have access to that personally identifiable information. The applicable Cable Provider or Service Provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services. We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our Website, by telephone, in person or by other means, to understand their procedures for using and disclosing your personally identifiable information.

Legal Obligations

If required by law, we may disclose information you have provided in connection with your use of this site or the purchase of products and services. We may also disclose information about someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others.

Notifications of Changes

We reserve the right to modify or amend this Privacy Policy at any time and for any reason. If we are going to use your Information in a manner materially different from that stated at the time of collection we will notify you via e-mail or other available means. You will have a choice as to whether or not we use your Information in this materially different manner. In addition, if we make any material changes in our privacy practices that do not affect Information already stored in our database, we will post a prominent notice on our Website notifying users of the change. In some cases where we post the notice we will also e-mail users, notifying them of the changes in our privacy practices.

Contacting Us

If you need help using our service or have a question regarding the products or services offered by any of our service providers, email us at info@ctam.com or call us at 301.485.8900.