California Privacy Notice of Collection

This Privacy Notice for California residents supplements the BusinessServicesConnect.com Privacy Policy. This supplemental privacy notice gives California residents the additional information about our information collection and use practices required by the California Consumer Privacy Act of 2018 (“CCPA”).

This notice provides information about the categories of personal information that we collect from California residents generally, the purposes for which we use the information, the sources of the information, and the categories of third parties to whom we disclose the information for business purposes.

Categories of information collected (see “The Information We Collect” in our Privacy Policy for additional information) Purpose of use Sources of personal information Categories of third parties to whom we disclose the information for business and operational purposes (See “How We Share the Information We Collect” in our Privacy Policy for additional information)
Identifiers
Such as name, address, and email address; and information about your browser or device such as your IP address and device IDs
  • Communicate with you
  • Direct you to a new Cable Provider at a new address
  • Personalize your experience and customize the Website
  • Engage in research, analysis, and reports
  • Our marketing and advertising purposes
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
  • You
  • You (through your device)
  • Our affiliates
  • Consumer data resellers
  • Public records databases
  • Social network connections
  • Business partners
  • Cable Providers
  • Service providers
  • Affiliates
  • Entities for legal and security purposes
  • Entities for sales or transfer of business or assets
  • Unaffiliated third parties for their advertising purposes
  • Others with your consent
Customer service information
such as questions and other messages you address to us directly through online forms, by email, over the phone, or by post
  • Provide the Website and customer service
  • Communicate with you
  • Improve the Website
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
  • You
  • Cable Providers
  • Service providers
  • Affiliates
  • Entities for legal and security purposes
  • Entities for sales or transfer of business or assets
  • Others with your consent
Financial information
such as credit card information stored by our payment processors on our behalf
  • None
  • None – the Website does not collect financial information
  • None
Transactional information
such as information about your transactions with us
  • None
  • None – the Website does not collect transactional information
  • None
User-generated content
such as any user-generated content you voluntarily decide to post on the Website
  • Communicate with you
  • Provide the Website and customer service
  • Improve the Website
  • Understand your interests and engage in research, analysis, and reports
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
  • You
  • Cable Providers
  • Service providers
  • Affiliates
  • Entities for legal and security purposes
  • Entities for sales or transfer of business or assets
  • Others with your consent
Internet network and device activity data
such as browsing information and usage information
  • Provide the Website and customer service
  • Personalize your experience and customize the Website
  • Improve the Website
  • Understand your interests and engage in research, analysis, and reports
  • Our marketing and advertising purposes
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
  • You
  • Cookies and tracking technologies
  • Cable Providers
  • Service providers
  • Affiliates
  • Entities for legal and security purposes
  • Entities for sales or transfer of business or assets
  • Others with your consent
Geolocation information
Such as your approximate location based on IP address or if you provide us with an address
  • Provide the Website and customer service
  • Personalize your experience and customize the Website
  • Improve the Website
  • Understand your interests and engage in research, analysis, and reports
  • Our marketing and advertising purposes
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
  • You
  • You (through your device)
  • Cable Providers
  • Service providers
  • Affiliates
  • Entities for legal and security purposes
  • Entities for sales or transfer of business or assets
  • Others with your consent
Other information
Any other information that you provide in the course of using the Website
  • Purposes of use will depend on the additional information you provide
  • You
  • Disclosure will depend on the additional information you provide
Sensory data, professional or employment-related information, non-public education information
  • None
  • None – the Website does not collect information in any of these categories
  • None
Inferences drawn from other personal information
Profile reflecting your preferences, characteristics, predispositions, behavior
  • None
  • None – we do not develop profiles of Website users
  • None

Personal information does not include:

  • Publicly available information from local, state, or federal government records (including, but not limited to national change of address databases from the US Postal Service)
  • De-identified or aggregate consumer information

YOUR RIGHTS AND CHOICES

In addition to the other rights and choices described in our Privacy Policy, you have these rights and choices regarding your information:

a. Rights Regarding Your Information

The California Consumer Privacy Act (“CCPA”) allows California residents to make certain requests regarding their personal information. Specifically, you have the right to ask us to:

  • Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
  • Provide you access to and/or a copy of certain personal information we hold about you.
  • Delete certain personal information we have about you.
  • Provide you with information about the financial incentives that we offer to you, if any.

As provided by applicable law, you also have the right to not be discriminated against for exercising your rights. Please note that certain information may be exempt from such requests under applicable law. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. You are also permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request. If you would like further information regarding your legal rights or would like to exercise any of them, please email us at info@ctam.com or call us at 301.485.8900.

b. Opting Out of Marketing Emails

You can unsubscribe from our marketing emails via the unsubscribe link provided in the emails. Please note that it may take us some time, consistent with our legal obligations, to process your request.

c. Notice of Right to Opt Out of Sale of Personal Information to Certain Unaffiliated Third Parties

We sometimes share information with unaffiliated third parties we collaborate with or that provide offers that we think may be of value to you, or with data cooperatives. This sharing of information may be considered a “sale” under applicable laws, such as in California or Nevada. If you would like to opt out of our sharing with those unaffiliated third parties for purposes that could be considered “sales” or otherwise for those parties’ own commercial purposes, please email us at info@ctam.com or call us at 301.485.8900. Please note that we do not knowingly sell the personal information of minors under 16 years of age without legally-required affirmative authorization.

Please note that California residents can also use the opt-out mechanism above to exercise your rights under the California “Shine the Light” law which gives you the right to opt out of the sharing of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes.

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